Senior Analyst - Speech Analytics (Remote Working)
£30000 - £40000/annum
Senior Speech Analyst
CCA Recruitment are delighted to be supporting a global client as they expand their global analytics functions with the creation of a new UK based Speech Analysis team.
As part of this new team build we are seeking both Speech Analysts and Senior Speech Analysts.
This team will work on a predominately work from home basis (long-term), joining initially to deliver capability for recent COVID related government projects wins, before turning focus to support clients organization wide.
Working with cross-functional globally distributed teams, the Senior and Speech Analyst roles with take key responsibility for the performance of the overall speech analytics category design, working with wide toolkit to design robust contact centre solutions.
These roles will develop data queries, extrapolate date, lead projects and consult with the business as a whole to deliver added value from the speech analytics platform.
The ideal candidate will be able to evidence a strong mixture of some of the following, alongside the ability to bridge any skill gaps over time and the commerciality to translate your technical expertise into commercial value for an organization:
Minimum 2 years prior work experience performing business, data and/or statistical analysis.
Experience of the Customer Experience/Call Centre industry a strong plus.
Skills with CallMiner or similar platform e.g.
Nexidia, NICE, Verint or other speech analytics package
Advanced skills in Microsoft applications such as Excel (charts, formulas, macros), PowerPoint, and Visio
Ideally a strong level of knowledge of data structures, with experience of SAS, SQL or similar reporting languageIf you feel you match the skills and experience sought, please apply now.
For more information and a confidential discussion please contact Rob Hilley on (phone number removed).
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.
Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months.
The personal data contained therein will not be shared with any third parties without your express consent.
As an individual, you have the right to withdraw consent at anytime.
Following a period of 24 months inactivity your CV will be deleted permanently from our database
Sound like the job for you?Apply Now
- Salary: £30000 - £40000/annum
- Where: Glasgow
- Hours: Full Time
- Type: Permanent
- Catagory: IT
Based in the United Kingdom
You must have a legal right to work in the UK before applying for this role.
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