background

Senior Analyst - Speech Analytics (Remote Working)

£30000 - £40000/annum

Image

Senior Speech Analyst CCA Recruitment are delighted to be supporting a global client as they expand their global analytics functions with the creation of a new UK based Speech Analysis team.

As part of this new team build we are seeking both Speech Analysts and Senior Speech Analysts.

This team will work on a predominately work from home basis (long-term), joining initially to deliver capability for recent COVID related government projects wins, before turning focus to support clients organization wide. Working with cross-functional globally distributed teams, the Senior and Speech Analyst roles with take key responsibility for the performance of the overall speech analytics category design, working with wide toolkit to design robust contact centre solutions.

These roles will develop data queries, extrapolate date, lead projects and consult with the business as a whole to deliver added value from the speech analytics platform. The ideal candidate will be able to evidence a strong mixture of some of the following, alongside the ability to bridge any skill gaps over time and the commerciality to translate your technical expertise into commercial value for an organization:
Minimum 2 years prior work experience performing business, data and/or statistical analysis.

Experience of the Customer Experience/Call Centre industry a strong plus. Skills with CallMiner or similar platform e.g.

Nexidia, NICE, Verint or other speech analytics package Advanced skills in Microsoft applications such as Excel (charts, formulas, macros), PowerPoint, and Visio Ideally a strong level of knowledge of data structures, with experience of SAS, SQL or similar reporting languageIf you feel you match the skills and experience sought, please apply now.

For more information and a confidential discussion please contact Rob Hilley on (phone number removed). No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.

Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months.

The personal data contained therein will not be shared with any third parties without your express consent.

As an individual, you have the right to withdraw consent at anytime.

Following a period of 24 months inactivity your CV will be deleted permanently from our database

Sound like the job for you?

Apply Now
Key details
  • Salary: £30000 - £40000/annum
  • Where: Glasgow
  • Hours: Full Time
  • Type: Permanent
  • Catagory: IT
Based in the United Kingdom

You must have a legal right to work in the UK before applying for this role.

Apply Now
Image

You go for it!

We're about to send you off to the recruiters website. Good luck!

Apply Now

Remember: Never pay for recruitment services

Recently added

  • Image
    £28400 - £37900/annum Amazing Benefits

    Staff Nurse

    Staff Nurse Service: Purpose Built Nursing Home Location: Wigan, Manchester Care category: Old Age, Palliative Care Position: Staff Nurse Salary: £16.60 per hour (£28,400 - £37,900 per annum) - ne...

    Learn More
  • Image
    £18795 - £19171/annum

    Support Workers - Hospital Discharge Team

    Support Workers - Hospital Discharge Team Challenging times need Caring People! We are looking for Caring and experienced people to support our residents who may be in crisis within South Gloucestersh...

    Learn More
  • Image
    £28000 - £30000/annum Pension, Bonus 50% and

    Area Sales Manager

    Role:
    Area Sales Manager - Welfare & Lighting Tower Hire Location:
    Home Based - South-East Coverage Salary:
    £30,000 Basic, 50% bonus potential, pension, phone, laptop + CAR AREA SALES ...

    Learn More
  • Image
    £120 - £121/day

    Year 4 Teacher - Permanent Role - North Bristol

    Are you a trained, Primary KS2 Teacher looking for the next step in your career? If so, please see below for exciting new opportunities working for the market leader in education recruitment, Prospero...

    Learn More
  • Image
    £34000 - £36000/annum

    Occupational Health Nurse

    Cambridge Occupational Health Nurse Full Time £36,000pa Our client who is a private sector organisation is looking for an experienced Occupational Health Nurse to work on their single site base to pr...

    Learn More
  • Image
    £325 - £375/day

    Analyst

    We are currenlty looking for an experienced Geospatial Analyst to join our client based in Porton, Wiltshire on a 2 year contract. It is important that applicants currently have a valid DV security cl...

    Learn More
  • Image
    £38000/annum £48,120 OTE

    Paramedic Assessor

    Paramedic - Disability Assessor Clinical Disciplines - Paramedic HCPC Location: Luton / Dunstable - LU Starting Salary: £38,000 Performance Incentives to earn up to- £48,120 OTE (can email full brea...

    Learn More
  • Image
    £15 - £20/hour

    Heathcare Assistant

    Synergy Medical are recruiting for experienced Senior and General Healthcare Assistants (HCAs) in Edinburgh area to work within various private care homes with excellent rates of pay. To apply you ne...

    Learn More
  • Image
    £12/hour

    LGV/HGV Driver

    An expanding business is looking for a number of HGV Drivers to join their team in Immingham on an ongoing basis. Your work will involve the delivery of containers UK wide and may include nights out a...

    Learn More
  • Image
    £26500 - £35300/annum excellent training and

    Preceptorship Nurse - Care Home

    Preceptorship Nurse - Care Home Location: Glenrothes, Fife Care Categories: Nursing, Dementia Care and Palliative Care for older adults. Some residents may also display challenging behaviour or hav...

    Learn More
Image

Let recruiters find you!

We've partnered with CV-Library to help boost your chances of finding the perfect job.

Upload your CV now

Remember: Never pay for recruitment services